Shipping policy

Canada:

• Standard over $99 CAD: FREE
• Standard under $99 CAD: $9.99

United States:

• Standard over $125 CAD: FREE
• Standard under $125 CAD: $14.99 

Europe:

• $20 CAD flat rate

Orders are shipped Monday through Friday, within two (2) business days after the order is placed. Occasionally up to 5 business days may be required to prepare your shipment, depending on the order size, ongoing sale/ promotions or Holiday season. Please be patient during those times as all orders are assembled and packaged by hand with care.
If there is any delay expected for your order or an item or part of your order is currently not in stock, we will contact you through email and/or phone.

When packaging and labeling your shipment, we do our best to prevent you from having to pay any additional fees upon receipt of your shipment, However, please note that your local law and policies may require you to pay customs fees or duty taxes for your purchase. thescented.ca is not responsible for customs fees or duty taxes incurred. Customs fees or duty taxes are solely the responsibility of customer.

Note: In the event that a customer declines to pay customs fees or duty taxes and refuses to accept the shipment, they are entitled to a partial refund upon the safe return of shipment to thescented.ca. Once the shipment is safely returned to us it will be inspected and a partial refund will be issued to the customer, less the shipping fee (if applicable) and a 25% restocking fee.